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Frequently Asked Questions

 1.      When will the purchased items be shipped?

The shipping date of the products is shown on the product page.

2.    Are the products in the online store available in your stores?

All of the products in the online store may not be in our stores, but when you request the relevant product from our store, our store can provide that product to you in a short time.


3.    What are the processes after returning the jewelry I bought from the online store? When will the cost of the returned jewelry be credited to my account?

If the jewelry you purchased is eligible for the right of withdrawal, the legal period is 14 days after your return reaches our center, but your return is usually completed within 1-2 business days. It will be returned with the same method you ordered. It takes 1-3 business days for banks to make the refund amounts visible in your accounts


4.    I have a coupon code, how do I use it?

To use coupon codes, you need to write them in the Coupon Code section on the cart page. If your coupon code is available, a green notification will appear at the top of the page, otherwise a red warning message will be displayed.


5.    When will the fee for the product I returned be credited to my account??

While refunds to credit cards are usually in your account between 1-7 days, debit card (debit cards) refunds can take up to 30 days due to problems arising from the banking system.


6.    Is it safe to shop on your site?

The credit card information you use while shopping on Miladgold.com is safe and protected with an SSL Certificate. All orders you place on Miladgold.com are encrypted. Therefore, the credit card information used during the order is protected.

7.     Can I add a personalized gift note on the product I have purchased?

Yes, you will be given the opportunity to create a personalized gift note at checkout. This message will come with the product you purchased.

8.    How can I track my orders?

You can track your orders on our order tracking page. In addition, you will be informed by e-mail at every stage of your orders. When you have a question about your order, you can contact us via the telephone, contact form or the live support line in the lower right corner of the page.

Prepared by  T-Soft E-Commerce.